Telephone call accounting software is not a new concept. Recording messages from
your PBX on your computer for later analysis is seemingly a simple concept.
Therein begins the difficulties. Many providers supply systems that work fine at
first but as the system handles more calls
it becomes progressively slower.
Call accounting providers seeking a cost effective solution usually implement a
cheap or free database with their system. Such a database comes with little or no accompanying support software making or ongoing database administration difficult
or impossible. As more calls are received the system becomes slower. The 'solution'
recommended is often to delete 'old' calls. Regardless of some reports ALL call
accounting systems use a database to store calls.
Call accounting users use call accounting systems for many different reasons; to
generate telephone bills, to detect telephone misuse or toll fraud, to rebill internal
customers just to name a few. Consequently, customers have different reporting needs.
Providing easy-to-use standard and custom scheduled reports can make a call accounting
system complicated to use.
At TIM Technologies we have created a call accounting system that is both easy to
use, provides a comprehensive set of reporting and alerting tools all working alongside
our fully managed and administrated database warehousing system.
Operating as a software-as-service solution the TIM4biz Call Accounting software
collects SMDR/CDR records from your PBX via a software or hardware buffer and securely
sends your call records to our datacenter.
A standard web browser is used to administer
and run reports via SSL from any PC without adding any additional software.
At TIM4biz we provide the same call accounting software to large multi-national,
multi-site companies as we do to small, single-site serviced offices.
Call accounting software at its basics is a simple concept, implementing is not.
If you want the typical problems of small, legacy systems go ahead. If not have
a look at TIM4biz Call Accounting.
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